I`ve never had a charge back, not to say it couldn`t happen of course. Among relationships with smaller suppliers and buyers, chargebacks aren`t the issue they are with larger concerns. Not in apparel, I don`t know about other businesses. It`s like anything tho, if you mess up the customer`s order, you make good on it. You depend on the repeat customer who carries your line every season, not a one shot deal. Usually if there`s a problem either way, it`s at the inception of the relationship which is why buyers will typically only buy really small orders at the outset. That way their exposure is limited if the vendor were to go belly up or be a total jerk about it.
Our forum is private, not open to the public. Legally, private speech is protected in the same way a convo with your spouse or family is. That`s why people join private membership groups :). That has a long history in the apparel industry. Retailers and sales reps have their own trade organizations to share the dirt on vendors. There`s actually sites on the web where things are posted anonymously. That makes me uncomfortable, being anonymous without repercussion, anyone can say anything with no penalty. We don`t have that problem; there`s no hearsay because while our forum is private, it is not anonymous internally. People have a tendency to be more responsible than you`d think if their name is attached to it.
Edited to add: In the beginning, when I insisted on having people`s names and contact info as well as insisting their username be their real name (or variation of it), I got a LOT of grief. Over three years tho, members appreciate it. Some legacy members have faked up usernames, they don`t have credibility with other members to the extent that many of them have changed their names because people won`t respond to questions from them anymore.
~Nurture people, not products~