How do you prevent customers from refusing packages if they want to cancel the order after it has been shipped? Fedex tells me that if that happens, we will be charged the return freight. So a $12 shipping fee charged to the customer becomes a $24 roundtrip charge to us if they do a charge back.
We are online retail food sales - We initially were going to ship same day, but have decided to wait to ship all orders until the following day, just to help prevent this. We want to offer as fast as possible shipping, but we don`t want to shoot ourselves in the foot, either.
Our general policy is that food cannot be returned, but will be refunded if damaged in some way. Since that is the refund policy, we foresee people just refusing the shipment if they decide it was an impulse buy, or some other last minute reason.
I would love any feedback or suggestions!
Edited to say that customer service is not an issue with my scenario. I will quickly take care of any mistake that I make. I`m referring to impulse buys. We cannot accept mail order food back in to our warehouse to ship out to another person. I am curious if other people have issues with customers refusing shipment, in order to aide the customer in getting a chargeback from the credit card company. Thanks. :)