I want to ensure that a "world of understandings and expectations" is instilled from the get-go. When you start a journey, so much is dependent on which of the 10,000 available paths is chosen.
Operations on a day-to-day basis are so frenzied that I don`t want it to seem we are always in survival mode. I want it to be clearly known understood at a fundamental level that our business is about more than just getting through the day. How to do this is where I believe I can use some guidance. While I understand the power of "showing by example" I am open to any other suggestions.