Hi EmpowermentHR -
Thanks so much for taking the time to check the site out and giving me your feedback! With regards to your questions:
a: Becuase you are renting a room with someone, does that mean
there are other residents there while the customer of roomorama stays
--> There are shared spaces, and non-shared spaces listed on Roomorama. You can choose on the main search page (there`s a checkbox for Shared)
b: If so, do you run background checks on the residents you re temp living with?
--> On Roomorama, the community does the screening - on each listing, one can see the host`s picture, profile, as well as the history of feedback from previous stays so guests can get a better idea of who to expect. At the end of every stay, both host and guest can review each other to build up a reputation for themselves, just like on Ebay.
in the faq, section it calls for the host to send a gentle reminder to
the guest to send payment. how can roomorama get involved in this
process. If I was the host, I wouldnt want to send a friendly
reminder, I`d want you to do it to ease the process, secondly what if I
am not a gentle host? Does you customer service take a dive because
the host sends" Are you waiting on hell to freeze over before I get my
payment? Obviously not eveyone would be that way but catch a host on a
bad day and you never know?
--> Oh good spot - We actually do send out a reminder now and I`ll have to revise the FAQs to reflect that change. So the steps to payment are:
1. Guest inquires, Host confirms availability
2. Guest pays, gets payment code
3. Guest gives Host the payment code and Host redeems funds from Roomorama
Hope that answers some of your questions and thanks for the feedback, very helpful!!
- Why stay in a hotel?