Forums: Discussions for entrepreneurs and small business.

You think 99.9% uptime on the web is good, but it actually means you are down 87 hours during one month!  How many customers you lost during that time?  If you want success, your website has to be open for business 24/7. 100% is not only possible it is absolutely necessary. 

 

MON.ITOR.US http://mon.itor.us is the only commercial grade FREE website and server monitoring service that helps you detect, measure and solve problems with your website thus providing excellent customer service. In addition, you can track your visitors and analyze their geography. 

 

MON.ITOR.US Reseach and Community Features are your tools to conduct competitive research and generate industry performance reports.  

 

MON.ITOR.US is your altruistic web consultant, helping you manage and improve your web customer experience and benchmark and market your web success. 

 

-------------------------

MON.ITOR.US (http://mon.itor.us) Free Global Website Management System

First problem: HOW do you guarantee 100% up time, when you`re dealing with hardware and machines?

I`d change this sentence:
To this:

The reason is you don`t want to lead someone into the opposite of what you intend. The first version reads like, `100% isn`t possible."

99.9% uptime is nowhere close to 87 hours of downtime per month. I`m not sure how you came up with that.

Hi Craig, thanks for the comment. As you mentioned the problem is how to guarantee, when its a hardware.  But its possible to try work on 100%.  To thrive for the improvement.  We want to give some tools to see where one would need to work on.  While if person says I don`t need 100%, then there`ll be no reason to use the tools.  Maybe

100% is absolutely necessary---and now it`s possible.

-------------------------

MON.ITOR.US (http://mon.itor.us) Free Global Website Management System

Right!  It should be around 7.5 hours.  Don`t know how I came up.  Thanks Anrde!

-------------------------

MON.ITOR.US (http://mon.itor.us) Free Global Website Management System

 

By my calculations (based upon a 30 day month) 99.9% up means the actual downtime is 0.72 hours - or just a bit over 43 minutes.

-------------------------

Business Growth Masters, LLC -
Capital Catalysts for Entrepreneurs
Home of the Scalable Business Plan and QuikStart Capital Programs
http://www.bizgrowthmasters.com
info@bizgrowthmasters.com

It`s much less than that. It`s not even 45 minutes of downtime/month. It`s crucial that you get that right given the service you`re offering, If someone contacted me regarding a monitoring service with those numbers, I`d question the accuracy of the stats.

Also, I think you`re going about this the wrong way. As a web host, I run servers, I have monitoring services in place which alert me the moment a server or a service goes down. I also get stats to look at or display on my main site if I wish. I believe that`s all that can be expected from a monitoring service. I do not expect a monitoring service to help me achieve 100% uptime on my servers.

I also think you should mention specific information in your pitch, such as the monitoring intervals, the monitoring locations and all that.

Good luck, your site looks great by the way.

Thank you Andre and robertj.  Now I know I need to work on my math . 

Andre, yes, I agree that monitoring service is not a guarantee or help you to achieve uptime.  It reports on the server performance and alerts, if there are problems.  I`ll add the monitoirng intervals, and the locations.  The reports show that we monitor every 30 min.(free version) and from US, Austria and Germany. I just thoughts that might not be crucial for the first impression. 

Actually we also allow our community to create benchmark reports that are public.  I noticed that we have one created that shows reports on hosting providers: http://indices.mon.itor.us/index/Hosting%20Providers/2007/33 .html. 

Do you think, it is useful for you?

-------------------------

MON.ITOR.US (http://mon.itor.us) Free Global Website Management System