Most mornings, the moment you pick up your daily newspaper, you would find pamphlets announcing discounts or special packages from a local store. This kind of marketing tool is specific and direct. It is first of all targeted at the right buyers, because the local grocery store is certain to be your preferred shopping place to even a super bazar a few kilometres away. And then, the message is very clear –it lists out the items you would possibly be looking for.
So, if the same idea were to be replicated upon online shoppers, what would be the technique by which this would be carried out? This is exactly what social media marketing is all about. Now, which ecommerce business would like to be tucked in an obscure corner of the huge, sprawling world of the www? Isn’t it the primary aim of an ecommerce website to be seen and noticed? This has to be understood as the fundamental fact of an ecommerce business. When it is seen together with ecommerce being the medium through which it advertises itself; it becomes easier to answer the question asked in the beginning.
Why use the social media?
Asking if an ecommerce business needs social media marketing is like asking if the business wants to be known in the market or not. Let us go back to the previous paragraphs. Reaching out to customers is the raison d'être of a business. An ecommerce business that does not want to do this would do itself a service by shutting down shop. An ecommerce business has a wonderful opportunity to reach out to a global market, something a local store can never hope to. The importance of social media becomes even more pronounced when one considers this fact.
How does social media marketing help?
As we saw, the social media are the ones through which an ecommerce business can make its presence felt on the web. Social media marketing techniques help your business find a place and position on the web. It has tools such as analytics, which will help it find out where it stands in terms of ranking on the Net. Social media marketing also has tools such as search engine optimisation, which is aimed at taking your site to the top of search engine rankings. Another extremely important work it does is by linking to social networking sites like Facebook, Twitter and so on, which opens up your business to literally millions of users.
A vital exercise
Social media marketing also carries out another vital function. It connects your business to your customers like no other by using user reviews and ratings. It can build user communities and establish forums on which the products you deal with are discussed among users. This is perhaps the most effective marketing tactic. It should rate several notches above all other kinds of advertising, because no advertisement has as much impact as a positive user review. If you could get your social media marketing techniques to generate these, there is no better thing to happen to your business.