At what point do you quit attempting a registration process? 3rd time 4th, 5th?
Recently I went to sign up for a payment process at an Insurance company and ended up giving up on it. Now I’m very adept on the internet and have built systems for logging in however this one takes the cake for frustration. I don’t mind the “retype these characters” system, but at some point enough is enough. I ended up screaming at the computer and powered down the monitor and went to bed. Not only did my username require a capital letter and a number, my password had to be 8 characters long with a capital letter and a number. Then I had to select a secret image and 3 supporting questions. COME ON! Why the heck do I need yet another custom username and password especially for one site? I already have to remember 50 others and that’s enough for me. So what’s acceptable for users? At what point do you think usability over security? StartupNation’s system seems pretty straight forward and easy however there is no highly valuable account information like bank accounts. I ended up writing the company an email stating why will not be using there service, to me it’s simply not acceptable usability and I’m not wasting my time trying to figure out their registration process just to make a payment. What really ticks me off is that most other high security sites don’t go to this level of security, probably because they know it pisses users off! I’ll take the risk and keep my sanity thank you.
For members that are just starting out on a website, make sure your registration process is easy and fast. Don’t put road blocks like these up because users like me won’t bother using the service because you’ve made it too hard to register!
He who gets greedy like a pig, gets slaughtered like a hog!