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Training, Yes, "Training" Your Clients to Pay You (Tips for Entrepreneurs podcast) Learn tricks to getting paid on-time and in full by your clients.
Alan Hall Cashes in on a Simple Plan With a Goal to Help Entrepreneurs - Business Goal Setting Series (Article) Alan Hall failed in his first IT venture, but with his goals firmly rooted in customer satisfaction, he found success. Now he’s showing others the way.
Holiday Gift Ideas (Community podcast) Holiday gift ideas from within the StartupNation community. Meet up with Rich Sloan for coffee the day after Thanksgiving in Phoenix. Derek is taking his independent video games to market.
An Intimate (Restaurant) Connection: Amanda and Paul Danielson (Key Move) Amanda and Paul Danielson knew that creating a connection with customers would be the key to success as they opened for business with their restaurant Trattoria Stella.
Holiday Hints for Better Sales: Keep Your Best Customers Happy This Holiday Season (Article) Why VIP treatment for certain customers will fatten your holiday goose.
Holiday Hints for Better Sales: Building Customer Relationships Through Email Marketing (Article) How e-cozy marketing can add elevation to your peak volume.
Flat-Fee and Other Online Shipping Gimmicks to Soothe the Savvy Customer (Article) Few things catch e-tail customers’ attention quicker than flat-fee shipping — unless it’s free. Here are some tips for hooking the wily buyer with upfront, irresistible delivery strategies.
CRM: You (Should) Love Your Customers, Now Work to Keep Them (Article) Buy CRM software and strategize, but know this: The best Customer Relationship Management is about understanding what makes your customers happy.
Create a Culture of Learning: Art Lambert and Ron Simkins (Key Move) Art Lambert and Ron Simkins grew LexJet from five employees to more than a hundred, and increased their sales by 25 percent a year for a dozen years with the guiding philosophy of having fun and making money.
Savvy Sell-Through Tips to Keep Customers Coming Back for More – Part One (Article) Now that retailers have your product, you need to be sure it sells through – and that they keep ordering more, then more. These tactics can help you do both.
Savvy Sell-Through Tips to Keep Customers Coming Back for More – Part Two (Article) Landing major orders from retailers is thrilling, but your follow-up is just as important. Ensuring sell-through at retail is crucial for making your business a long-term proposition. Here are four more marketing and merchandising tactics for making it happen.
StartupNation's 10 Steps to Grow Your Business - Step 3: Enhance Your Customer's Experience (Online seminar) If you want growth, your customers represent a major contributor. Coddle them, cater to them, treat them like they’re the most important asset of your business, and your business will be poised for growth. In this step, we take you through key principles and practices to ensure your customer experience is everything it should be.
Create a Culture of Great Customer Service (Tips for Entrepreneurs podcast) The Sloan brothers are joined by Southwest Airlines pilot Lou Freeman as they discuss what it means to make customer service an integral part of your small business culture.
Go the Extra Mile for your Customers (Tips for Entrepreneurs podcast) Do a little something extra to make your customer's day a good one - so says CJ Bostic, a Southwest Airlines flight attendant, who's along for the ride in the latest podcast from the Sloan brothers.
Great customer service can make your startup a standout (Tips for Entrepreneurs podcast) The Sloan brothers talk great customer service and how it can help you beat the competition. Carroll Herzog, a customer service guru from Southwest Airlines, is along for the ride and offers tips to help you provide your customers with great service.
Building a Business with Integrity: Lila Cherri (Key Move) Lila Cherri credits her integrity and commitment to customer service as the key move in building Primis Healthcare Systems into a success.
Customer Service: Flying High with Southwest Airlines (Radio show) We've invited Rob Brown, Southwest Airlines' Director of Corporate Sales & Multicultural Marketing to discuss their customer service strategies, an essential factor to the company's success.
Strategic Stride: Zappos.com (Radio show) Nick Swinmurn, founder of web-based shoe seller Zappos.com, is inviting us to step into his shoes and see the online marketplace from his successful perspective. Nick has bridged the "convenience gap" with great customer service.
Satisfied Customers : What Do Customers Want? (Article) Satisfied customers - everyone wants them, how do you get them? We've got the lowdown on what customers want.
Focusing on Service: Nick Swinmurn (Key Move) Nick Swinmurn and Zappos.com made buying shoes online hassle-free by providing outstanding customer service.