Customer Service & Customer Experience

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Customer Service & Customer Experience

smarts about one of the most game changing priorities for entrepreneurs

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To Refund or Not to Refund, that is the question.

Hi everyone, this ...
13
StephenKnight

Apr 18, 2007 2:53 PM ET
ModJulie

Apr 19, 2007 1:43 PM ET

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How to lose all your loyal customers through a bad product.

I have been a loyal Apple (then Mac) user for about 26 years.
9
nhgnikole

Mar 14, 2007 12:32 AM ET
CraigL

Mar 14, 2007 5:49 PM ET

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JetBlue Sets a Good Example?

So I just read
12
Roughstock

Feb 22, 2007 2:46 PM ET
CraigL

Feb 24, 2007 8:07 PM ET

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Exciting Times...Our First Partnership

I am happy to report that our business is really taking shape....
1
onlineeater

Feb 22, 2007 1:59 PM ET
onlineeater

Feb 22, 2007 1:59 PM ET

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Is TOO MUCH Customer Service a good thing?

Now I admit, it makes me sick when I experience bad customer ...
15
BarbR

Feb 12, 2007 2:19 PM ET
CraigL

Feb 21, 2007 12:07 AM ET

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"Back in 20 Minutes"

Today, my wife and I ran the dogs in a nearby park. it`s been ra...
37
Rich

Jan 07, 2007 8:39 PM ET
jillybeans

Feb 11, 2007 7:26 AM ET

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Customer Service, What makes your company shine?
2
ToddF

Feb 07, 2007 2:06 PM ET
invesp

Feb 07, 2007 2:40 PM ET

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What do you do with the troublesome customers?

So what do you do with the troublesome customers?Is it...
12
yourNAMEinDotCom

Jan 17, 2007 11:32 PM ET
yourNAMEinDotCom

Feb 02, 2007 8:33 AM ET

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Nordstrom vs. Saks Fifth Ave

Here`s a personal customer service experience i recently had tha...
3
Rich

Jan 17, 2007 2:43 PM ET
Rich

Jan 31, 2007 8:22 PM ET

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What would you do?

I just found out that one of my clients is switching to anoth...
11
artman40

Jan 17, 2007 4:21 PM ET
Tangtungler

Jan 31, 2007 5:20 PM ET

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A Lesson for Small Businesses

There is a lesson in
3
yourNAMEinDotCom

Jan 28, 2007 1:27 PM ET
Kathy

Jan 28, 2007 8:53 PM ET

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Raving Fans vs. Satisfied Customers

We talked at one point about customer service pertaining to the ...
4
SolidGrnd

Jan 24, 2007 5:34 PM ET
Tack

Jan 25, 2007 1:17 PM ET

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What kind of policies do you use for returns?

Hi, I thought that I would post this to get an idea ...
9
Kathy

Jan 15, 2007 4:05 PM ET
Kathy

Jan 25, 2007 12:11 AM ET

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A customer service story / gripe

Ok, this is sort of a gripe but I think it makes a good point....
4
Christina

Jan 11, 2007 12:36 PM ET
Christina

Jan 22, 2007 7:30 AM ET

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Sitting in the Doctor’s Lounge

Anyone ever gotten stuck in a doctor`s lounge, waiting for a app...
12
Rich

Jan 11, 2007 5:29 PM ET
Rich

Jan 21, 2007 9:52 PM ET

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What’s your Customer Model?

S...
1
CraigL

Jan 15, 2007 5:37 PM ET
CraigL

Jan 15, 2007 5:38 PM ET

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Poll hosting?

I want to create a poll for my past customers so that I can&n...
5
entreprenerd

Jan 13, 2007 10:40 PM ET
entreprenerd

Jan 14, 2007 3:04 PM ET

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Building a Home, Ruining Trust

I am obsessed with customer service lately. I think I might be b...
4
Rich

Jan 12, 2007 4:24 PM ET
NicoleC

Jan 13, 2007 8:48 PM ET

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