"Back in 20 Minutes"
Would you dump a customer?
bad customers....
Why is Customer Service so difficult?
Is The Customer Always Right?
CompUSA and Competition?
Bad checks from customers
Providing Stand Out Customer Service Online
Faceoff: The Giants vs. The Little Guys
Do you think a CRM is important?
who answers the phone when you`re not there?
One-Liner Customer Service Laments
Customer used Dads credit card, now Dad wont pay
Is TOO MUCH Customer Service a good thing?
Anyone else using an online help chat on their website?
To Refund or Not to Refund, that is the question.
Sitting in the Doctors Lounge
What do you do with the troublesome customers?
Air Travel and Small Business
JetBlue Sets a Good Example?