Customer Service & Customer Experience

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Customer Service & Customer Experience

smarts about one of the most game changing priorities for entrepreneurs

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"Back in 20 Minutes"

Today, my wife and I ran the dogs in a nearby park. it`s been ra...
37
Rich

Jan 07, 2007 8:39 PM ET
jillybeans

Feb 11, 2007 7:26 AM ET

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Would you dump a customer?

Just read an interesting article about customer service: ...
32
oleg

Jul 16, 2007 2:32 PM ET
Parapet

Aug 14, 2007 2:02 PM ET

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bad customers....

Now I`m not talking about slow payers but I`m talking about t...
31
nothinglikeit

Feb 13, 2007 2:18 PM ET
jenidlg

Jun 07, 2007 7:11 PM ET

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Why is Customer Service so difficult?

Why is Customer Service so difficult for some people/bu...
31
DoorMat

Dec 28, 2007 1:37 PM ET
Margecam52

Nov 26, 2008 1:42 PM ET

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Is The Customer Always Right?

Is the Customer always right?
31
DoorMat

Jan 06, 2008 8:03 PM ET
creativelyse

Jan 29, 2008 4:08 PM ET

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CompUSA and Competition?

This from Bloomberg:
24
CraigL

Dec 09, 2007 12:27 AM ET
sddreamweavers

Jan 15, 2008 2:08 PM ET

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Bad checks from customers

How do you handle ba...
21
ToddF

Aug 16, 2007 11:36 AM ET
sddreamweavers

Jan 12, 2008 3:57 PM ET

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Providing Stand Out Customer Service Online

What do we consider great customer service? What`s th...
20
houseofjerkyjanie

May 11, 2007 9:35 AM ET
houseofjerkyjanie

Jun 18, 2007 11:41 PM ET

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Faceoff: The Giants vs. The Little Guys

I think we`re seeing the first signs of some sort of opening...
20
CraigL

May 15, 2007 12:11 PM ET
nhgnikole

Oct 07, 2007 4:51 PM ET

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Do you think a CRM is important?

There are lots of talks and discussion these days about CRM`s. A...
19
sksmith

Feb 14, 2007 1:39 PM ET
KahanaluBoy

Jun 23, 2007 4:38 PM ET

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One-Liner Customer Service Laments
17
Rich

Feb 24, 2007 7:32 PM ET
Cristobalcat

Jul 27, 2007 1:07 AM ET

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Customer used Dad’s credit card, now Dad won’t pay

I don`t know if anyone has run into this before or has any ad...
17
nicolea72

Aug 23, 2007 1:19 PM ET
nicolea72

Aug 28, 2007 7:16 PM ET

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Is TOO MUCH Customer Service a good thing?

Now I admit, it makes me sick when I experience bad customer ...
15
BarbR

Feb 12, 2007 2:19 PM ET
CraigL

Feb 21, 2007 12:07 AM ET

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Anyone else using an online help chat on their website?

Anyone else using an online help chat on their website? ...
13
JavaoraDrink

Feb 06, 2007 4:25 PM ET
avery

Aug 09, 2007 11:21 AM ET

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To Refund or Not to Refund, that is the question.

Hi everyone, this ...
13
StephenKnight

Apr 18, 2007 2:53 PM ET
ModJulie

Apr 19, 2007 1:43 PM ET

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who answers the phone when you`re not there?

Right now my office phone forwards to my cell phone....
13
holycowcreative

Jun 17, 2008 12:03 AM ET
Messagemail

Jan 05, 2010 9:37 AM ET

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Sitting in the Doctor’s Lounge

Anyone ever gotten stuck in a doctor`s lounge, waiting for a app...
12
Rich

Jan 11, 2007 5:29 PM ET
Rich

Jan 21, 2007 9:52 PM ET

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What do you do with the troublesome customers?

So what do you do with the troublesome customers?Is it...
12
yourNAMEinDotCom

Jan 17, 2007 11:32 PM ET
yourNAMEinDotCom

Feb 02, 2007 8:33 AM ET

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Air Travel and Small Business

Hi Everyone, Is it just me, or does air travel just s...
12
PRPro

Feb 19, 2007 2:12 PM ET
ScrapBizKim

Feb 23, 2008 10:28 PM ET

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JetBlue Sets a Good Example?

So I just read
12
Roughstock

Feb 22, 2007 2:46 PM ET
CraigL

Feb 24, 2007 8:07 PM ET

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