Is it worse to have a customer service number listed on your site that you know you will not be able to man most of the day because you are making the product, packaging the product and shipping the product; or is it better to have a customer service number where your customers will have to leave a message most of the time with a call back within 24 hours?
We do have a customer service email, along with a few others for specific information/functions.
Is not having a number annoying to most, or more convenient? Is reaching voicemail for customer service a turn off and will send you to shop elsewhere?
I personally do most of my CS over email these days because of the long delays and multiple options that never seem to fit my dilema. Not sure if I`m the exception or the norm in today`s world.
Outsourcing CS is not an option due to cost, but more so because it takes too much of our control away with building relationships with our customers.
Thanks for your feedback!
Tammy Graham, Founder & CEO, True Genius Apparel Company: fitting your personality; www.mytruegenius.com. "You must be the change you wish to see in the world."