If I crash my car into someone`s house - they`re not going to sue the car dealership, the automobile industry or my insurance agent - they`ll sue me - because it was me `behind the wheel`.
Off-topic, but I wish that it were true in all industries. The original Piper Aircraft Company, started in the early 20th Century by William Piper went out of business in the late 1970`s (and caused other manufacturers, such as Cessna, to stop all production of personal airplanes) because of just such a suit. (Piper was purchased in 1995 from bankruptcy and renamed the "New Piper Aircraft Co.").
Picture this - a drunk, non-pilot steals an airplane from a local airport in southern California (it happened to be a Piper Comanche) and proceeded to fly it through a mountain. His estate sued Piper, the engine manufacturer, the airplane`s owner, the airport, the mechanics who worked on the airplane, etc. And won. Multi-million dollar awards from each of the defendants (except the airport).
Now, to the OP question. If you are a hands-off third party provider, just a medium to facilitate the exchange of information, then you do have some immunity. Look for "website safe harbor" for more information.
Personally, I welcome criticism of my work and service. It makes me a better business person.
Videography7/2/2009 10:47 AM
MannMade Digital Video