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CALA Academy - how does it `feel` and does it support our plan?

 
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CALAAcademy

posts: 2

Aug 19, 2008 2:11 PM ET    Quote  Report Abuse
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Hi, sorry if this post seems long but I wanted to abide by Dean’s sensible suggestions for soliciting feedback J

http://www.calaacademy.com/

We run a Spanish and English language school in Las Vegas. Demographic trends have led to many instances where people struggle to communicate; employee/client relations, employee/management relations, etc. As a company, our key differentiators are: 1. We focus on no-nonsense business needs and tailor our curriculum to the industry-specific needs of the client 2. Cultural awareness is also an integral component of our training (our name is: Cultural Awareness & Language Acquisition Academy, or CALA Academy) 3. Our programs are accelerated (5 week courses) to fit in with busy, working people’s lives.

We’re training with individuals and organizations; but in order to really grow and achieve our model, we need to focus more on larger organizations with lots of employees who will benefit from learning another language. (government agencies, large companies, etc)

We want our site to appear prominently in organic searches for Spanish & English language lessons and services, but right now we don’t. We`ve been live 1 month. Current analytics: 5.62 pgs/visit, 4:30/visit, 14.7% bounce. Once people arrive at our site we want them to feel our site portrays professionalism, they can easily find all the information they’re looking for, and they also enjoy the experience (insert suggestions on the look & feel please J).

We contracted out the work on our site, but worked with them to design the look and feel of the site.
CraigL

posts: 9051

Aug 19, 2008 8:43 PM ET    Quote  Report Abuse
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Wow, I really like what you did with the colors! Since we have a current topic about color schemes, your site should be an example of not only good colors, but matching the flag of Mexico. Excellent!

There is the thought, though, that if you`re promoting Mexico you may need to modify the use of the word "Spanish?" On the other hand, the subliminal color message is really superb.

The site looks good, I like that I can choose either language for viewing. For my own personal taste, there`s just a little bit too much white space. It really could go either way, and I`ve certainly seen some very nice-looking marketials materials with lots of white space.

What mostly bothers me is the use of politically-correct jargon. For example, on your main page:
"CALA Academy is a Spanish and English language school, with an emphasis on cultural awareness. We are committed to being the #1 solution for organizations and individuals with language needs in the Las Vegas area."

If I interpret your above post rightly, what you want to say is that sometimes literal translations aren`t enough. There`s a contextual shift in language and expressions based on the underlying culture itself. That would open up colloquialisms, where in America we might say "We`re on the same page," or "You`ll never get to first base."

The expression rests on cultural premises and expressions, and means nothing when translated directly into another language. Is that what you`re trying to say?

If so, then the "jargonization" of your content ends up muddying the waters. One option to use up some of that white space would be to actually say, "for example," and write out a couple of good examples.

You have a nice style going on the Home page, with the headings and green underline. However, I come to the "Services" page, that style loses its elegance. We already know we`re on the "Services" page, from the tab. You could also use the page title to define your pages (better for SEO). Then use the heading style you`re using for Services on each of the actual offerings.

Having black italic underline just looks shoddy. The content font isn`t right either, so I`m guessing you don`t have a unified CSS set of styles for the overall site? The contact page seems to verify this, since the fonts return to sans serif.

"About Us" has the same problem as Services. And again, your different pages should have title tags that show which page. Another reason is for FireFox users like myself, where the page title is used in the tabs for tabbed browsing. Titles should be 5-6 word descriptions, making them stronger search targets.

I`d like to see you blend or join your Services to your Pricing list. You could use links, expansions, or some other classy way to put it all on a single resource page.

The FAQ page has the same font/style problem. Additionally, I really dislike sites that use fake questions. I`d prefer to see the answers to these questions on the "About Us" page, and have the FAQ for process questions (not concept questions).

Get rid of the Blog tab if you don`t have one. "Coming soon" looks unprofessional. Also get rid of the empty tab space if you`re not using it. The viewer may think they`ve got a problem with the site or their browser, and it just looks bad.

All in all it`s a nice site. The service you offer is necessary, so it won`t matter as much if your site is all that professional right this instant. You should much more strongly focus on what you`re specifically offering:
  • Bi-lingual education in as short a time as 5 weeks
  • Training specific to your business
  • True language education, not simply literal translations.
  • On-site training
  • (One other really cool offering the customer Must Have!)
Scanning the site I didn`t come away with a memorable image. I got the idea, but don`t have much to hang it on to in my mind. Your home page is very good, and sets the tone for the rest of the site, which at this time is disappointing. Bring the other pages up to the same level of excellence, and that`ll be a good thing. :-)
CraigL2008-8-19 20:44:25
googleguy

posts: 65

Aug 19, 2008 9:44 PM ET    Quote  Report Abuse
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Hello,
 
I agree with Craig, you have chosen some very attractive colors, it works well. Here are some observations.....
 
You have too much white space on the home page, it is distracting. Why not move the very good offer of "1 free lesson" to the top of the page? It will definitely be better served higher on the page instead of burried at the bottom.
 
Also, you could use one of the excellent Success Stories quotes on the first page. They are also burried and very hard to find. Highlight them on the home page by using some of the colors on the header...bright green or yellow would look great. This will help establish some credibilty.
 
I would add a "register now" button next to the options on the pricing page. This should help your conversion rate.
 
If you are looking for higher search engine rankings, consider hiring a professional.
 
Overall....great start!
 
Best of luck and GO GET IT!!!!!
 
 


-------------------------

www.searchmarketingsystems.net
CALAAcademy

posts: 2

Aug 27, 2008 9:00 PM ET    Quote  Report Abuse
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Thanks for the great feedback! Let me talk about a few of your comments...
 
1. I`m glad you like the colors - but Craig, they are not based on the Mexican flag, which is green, white and red.  We did want some vibrant colors though, such as you find in Latin culture.
2. I agree with a little too much white space. We`re working on adding some stuff.
3. Craig - the `cultural awareness` term actually refers not necessarily to language at all, but to those cultural norms which differ between the US and what other countries` citizens are used to. For example, in Latin cultures it is normal to begin a meeting with discussion about family, etc. and lead up to the details, while here in the US we often get straight to business with no niceties.
 By being familiar with the differences we can more easily build rapport and avoid uncomforable situations. A more descriptive term may be `intercultural communication`? I hope that clears it up a little...
4. We did add the title tags on each page (we had overlooked them) and it has already helped our SEO - thx!
5. As far as the blog page, we added a link to our blog (we`re working to get it added directly to our site - of course now I need to blog regularly :)
6. Craig - we`re going to better emphasize our key offerings. great point
7. We will move a success story or 2 to the home page - good idea
 
thanks again!!
CALAAcademy8/27/2008 9:03 PM
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