OK, guys. Time for me to jump in.
Most businesses go through change on a regular basis. In other words, the operations in the business flex to the ebb and flow of the business enviroment. The change might be rather subtle and only affect an aspect or two of how the business operates; or it could be enterprise-wide.
Obviously, enterprise-wide is the most noticable and affects the most people within a company. The only successful way to get the company through the major changes of doing business are training and "change management."
Many people do not like change. That is where change management becomes so important. I have been involved in so many ERP projects that I have seen success and failures because the training or change management were inadequate. That affects productivity. Yikes.
And then there are the different reasons to make operational changes: the company is on the cutting edge of technology, the company is following everyone else (remember the mid-90s when every company was getting ISO9000 certification), the company is behind the times and losing money because of it, and so forth.
The best thing to do is understand your company and the environment of your business. Change will happen eventually.
Technical Writer and Writing Coach
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- Warren Buffet