I think that to any company, Customer Service is your key to success and growth. as far as ethics and morals.. that is a gray area since they are both along the same boundary lines. The way I can describe morals is: the way I was brought up or my influences whether they are set by parents, religion or self taught. Ethics is more like : I know the difference between right and wrong. :WHAT AM I GOING TO DO" in any given situation. Ethics is just another word for "Whats right, whats wrong" and in any given test am I making the right descision.
I cant businesses if they are moving away from these practices. Lawsuits by far have made many businesses close their doors to "Customer Service". Lets take the Airline example: There are too many people trying to get rich through lawsuits. Just look at 9-11 disaster, they trusted passangers and look where it got us. So I don`t think it`s "The Airlines" Its the people>
Same in business, you want to do right and conduct business in an ethical manner, and here is John Doe lurking in the darks waiting to destroy all you`ve worked for.
1 The LORD abhors dishonest scales,
but accurate weights are his delight.
2 When pride comes, then comes disgrace,
but with humility comes wisdom.
3 The integrity of the upright guides them,
but the unfaithful are destroyed by their duplicity.
--------------------------- + ---------------------------
16 How much better to get wisdom than gold,
to choose understanding rather than silver!
17 The highway of the upright avoids evil;
he who guards his way guards his life.
Handy Man and your point was?
How can you apply this to a business?
Please elaborate on all the bible quotes... I like them...
Nuevolution ...your application!
"No one can serve two masters. Either he will hate the one and love the other, or he will be devoted to the one and despise the other. You cannot serve both God and Money.
I get what you are saying, but his topic was not about serving god or money it`s about Morals and Ethincs...Now we know these days that with all the Church scandals going on [and all the child molestation] your preaching doesn`t have weight.
"I Love the Scriptures and believe in god myself, but I wouldn`t have taken it that route. You know why? simply because priests and pastors that abuse the religion to get what they want are not ethical at all. They have morals, They are taught to be moral beings, perhaps higher than you an I.
That doesn`t mean they are ethical. Its almost like speaking of the Taliban and their Jihad mumbo jumbo.
The bible says though shall not Kill and Love thy neighbor; So again, they are taught to be moral, and to be pure and still "Suicide bombers, and Car bombs rock their nations.
One thing is "having morals", another is being ethical.
Being ethical just means you are aware of whats going on, the desicion you make to resolve the problem is where the word "Ethical" comes into play.
Its almost like The law of cause and effect..
You know whats right and wrong [the moral part], you make a descision [the ethical part] and you prepare yourself for the consequence. If you made a right choice, WooHoo, if you made a bad choice you will live up to the law of "KARMA"
Nuevolution .....re: ""KARMA"
"Just as man is destined to die once, and after that to face judgment, so CHRIST was sacrificed once to take away the sins of many people; and he will appear a second time, not to bear sin, but to bring salvation to those who are waiting for HIM.
Before this all turns into an argument, I would have to say that a lot of business owners could care less about customer service these days. I think that most of them expect to get sued so they figure what`s the use of doing right.
I think that more so than the moral or ethic question these days is just plain comes down to greed and playing the odds. By playing the odds I mean that a company performs a service, whether service only or a material product, most people that buy it and have a problem are too busy or too lazy to go back and say anything about it. I think the companies get used to this being able to get away with a certain amount and get lazy themselves and when someone does complain, as I have heard several times, "this is the first time we`ve seen a problem like this" and then may or may not do somethig about it.
I will try to bend over backwards for a customer if possible, once a customer is gone they are gone. You will always get the occasional whiner, but ethically you should still try to make them happy. As I attempt to get into the retail market here soon, it will be a new experience for me but my morals and ethics will stay the same because they run side by side. I sure wish other places would get back to this theory rather than greed and POOR customer service.
Also I would like to say that your post was very well written Craig.