Forums: Discussions for entrepreneurs and small business.

I finally told "off" the BBB woman that kept calling.  She became insulting after I kept turning her down for 2 years.  The phone call always starts the same way, "We`ve had several inquiries about your business and can`t tell them anything."  I think it`s baloney that they have had inquiries.  They can`t say anything good or bad about my business since I`m not a member.  The last time she called she told me I was a "sorry online business owner" for not seeing the value in being part of them since online businesses have the highest complaint rate.  I told her that I deal with complaints when they happen, but they rarely do.  I told her not to dial my number again - I am not going to be insulted into joining them.  They act like EVERY business MUST be part of the BBB. 

IMO, I think the BBB is something that grandmothers put their "faith" in.  I don`t hear the younger generation talking about them much.  The internet is a great free "BBB".  If you mess with someone these days, you see your business dragged through the cyber-mud. 

I worked at a shoe store in college that was HORRIBLE to customers.  The owner got at least 3 letters from the BBB each week - which he TOSSED in the garbage.  They don`t have any teeth unless someone picks up the phone and calls them. 

JMHO

~Kim

I agree.  The BBB was somewhat useful in the pre-internet world.  Now they are sort of irrelevant. 

~Kim