The service of adding live support to your website makes it possible and easier for you to get direct with your customers and provide a better customer service experience.
It also helps you save on both phone expenses and employee task time. It also increases efficiency by allowing live chat representatives to handle multiple chats simultaneously. A substantial amount of e-business clients require to interact with the management or at least a representative before they close a transaction or request a quotation for services. A live chat agent has a vital role to play in such circumstances.