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Avoiding that empty feeling with a community forum

 
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SilenceDogood

posts: 41

Sep 16, 2008 7:09 AM ET    Quote  Report Abuse
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I want to start a community forum for my customers (and perhaps potential customers).

So, how do you avoid that empty feeling when starting up a forum.

It does not look great that you go to a business website, poke around, find their community forum and see 2 members and 5 posts and no replies.

A couple of questions:

What is the critical mass necessary for a lively vibrant community?

Until you get to that critical mass what can you do (without scraping or faking) to make your community seem alive rather than dead?

Or is it just something you have to go through?

guerrillaRed

posts: 61

Sep 16, 2008 12:40 PM ET    Quote  Report Abuse
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Definitely something you have to go through, and you need to fake it at first.

I ran a political blog and we had to start the conversation.  No other way to do it.  People don`t want to talk, so you need to give them something to talk about.

A way to make them care:

Make it VERY GRAPHIC, big fonts, big icons, big web2.0 style.  Fills up the page and doesn`t seem so dead.  Organize it with most recent replies at top.

Use fake accounts with images of attractive people . Let`s face it, you`re more likely to answer questions from an attractive girl before an ugly guy.  Just the way it goes, so ride with it.

Good luck.  If you need any help populating or driving real users, send me an e-mail.


RockinJoe

posts: 6

Sep 16, 2008 3:09 PM ET    Quote  Report Abuse
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I agree with guerillaRed. No one likes to be first on the dance floor. You have to jump out there and do it and people will follow. You can also hire posters (I`ve seen rates of anywhere from 25-50 cents per post) to do the job for you. Do a Google search. They`re out there.

Joe
http://www.teazinsgreetings.com
RockinJoe9/16/2008 3:12 PM


-------------------------

Joe
TeazinsGreetings.com

DefMall

posts: 99

Sep 16, 2008 4:15 PM ET    Quote  Report Abuse
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I have to `third` the motion.
I ran a website that included a chat board. I asked every friend I had to go there just once or twice a week and write SOMEthing, to give the board some life. I advertised it wherever I could and luckily had enough friends on line to make it seem hopping.
 
This isn`t lying or faking. Their posts were genuine...I just don`t know if they would have done it if not asked to. And I don`t know how often they would do it if not asked to! :)
 
But you need to build some `bottom` to your community so that newcomers/strangers see it as a lively community...
Guests

posts: 382

Sep 16, 2008 4:39 PM ET    Quote  Report Abuse
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I`m stunned.  I`m shocked. This all seems so clandestine, so immorral, so down right ........ I love it!  Thanks for the lesson.
WebBizIdeas

posts: 125

Sep 16, 2008 5:04 PM ET    Quote  Report Abuse
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Hi,

Wow...can anyone at this forum list an online community / social networking website they built / marketing / ran for more than a year that backs up their view point?

Jeff





WebBizIdeas9/16/2008 5:09 PM
RockinJoe

posts: 6

Sep 16, 2008 9:24 PM ET    Quote  Report Abuse
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Hi,

Wow...can anyone at this forum list an online community / social networking website they built / marketing / ran for more than a year that backs up their view point?

Jeff
*************************************************************
I can`t, but when I began my career in stand up comedy many years ago, I used to enter contests where the winner was determined by the loudest audience applause. If you didn`t have the audience stacked with friends, you`d lose no matter how funny you were.






RockinJoe9/16/2008 9:27 PM


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Joe
TeazinsGreetings.com

Guests

posts: 382

Sep 16, 2008 9:32 PM ET    Quote  Report Abuse
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Touche`.
 
Jeff,  assuming their advice is unfounded, then perhaps you can share some of your learned ideas with us.  It would surely be appreciated.
 
 
CraigL

posts: 9051

Sep 17, 2008 3:40 AM ET    Quote  Report Abuse
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I remember when Startup Nation had only a couple of topics, a few members, and not a whole lot of activity. Early subscribers were often part of a discussion with Jeff and Rich, Joel and everyone else in the company. In those discussions, everyone made an effort to introduce new topics, add to a discussion, and so forth.

A forum doesn`t just happen, it has to strike an interest and resonate with people. Early forum topics here often were just personal discussions, bragging, complaining, asking questions, offering suggestions, and simple conversation.

It`s like a cocktail party, where the people who arrive early sort of gather in a small group, just to talk. As more and more people show up, they might at first listen to what`s going on. But it depends on that small group to reach out and widen the entire thing into a real party.

One option on a new forum would be to develop a core group of friends who would help build conversation. The key, from what I`ve seen, is that whomever is hosting the forum should be very active, interacting with as many members or new members as possible. Without that interaction from the site hosting people, things begin to decline.

So a forum is like a party, and any good party has a host or hostess (or several). If you don`t have strong social skills for hosting a party, then get someone who does. :-)
houseofjerkyjanie

posts: 1150

Sep 17, 2008 7:36 AM ET    Quote  Report Abuse
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yeah. just invite all of us. And make it a GOOD, and interesting party. :)
houseofjerkyjanie9/17/2008 8:18 AM
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