- Their prices were reasonable ($50/mo plus $29/mo for their voicemail)
- They have decent technology that allows us to check our call list online
- Most importantly, they don`t lock customers into a contract like all the other ones I researched. They charge first & last fees as a deposit, then month to month. That was important.
We are one week into it and the service has already been a great help. I wish we had made room in the budget for it years ago!
I wanted to add that after we set it up, a long-term client called and got the service. He was a little taken aback, not knowing who was picking up the phones. When I asked him about it, he suggested that our call center identify itself as "...the Answering Service of MarcomAndPOP..." immediately to warn callers that they`re not talking to true, knowledgeable staff.
We changed our message with the service to say "Hi, you`ve reached the answering service of...." and so far, so good.