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Answering Service Recommendations

 
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MarcomAndPOP

posts: 14

Jan 15, 2007 1:04 PM ET    Quote  Report Abuse
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Thanks for the recomendations. We signed on with www.MyAnswering.com, based in Utah. So far so good, with a little fine tuning of course. I liked them because

  1. Their prices were reasonable ($50/mo plus $29/mo for their voicemail)
  2. They have decent technology that allows us to check our call list online
  3. Most importantly, they don`t lock customers into a contract like all the other ones I researched. They charge first & last fees as a deposit, then month to month. That was important.
They do charge by the minute, which can be expensive, but no more than an additional cell phone. Other services were charging by the "occurrence," plus a base rate. At first that seemed like the more cost-effective way to go, but after I did preliminary calcs, both types of billing methods seemed to come out about the same.

We are one week into it and the service has already been a great help. I wish we had made room in the budget for it years ago!

I wanted to add that after we set it up, a long-term client called and got the service. He was a little taken aback, not knowing who was picking up the phones. When I asked him about it, he suggested that our call center identify itself as "...the Answering Service of MarcomAndPOP..." immediately to warn callers that they`re not talking to true, knowledgeable staff.

We changed our message with the service to say "Hi, you`ve reached the answering service of...." and so far, so good.
MarcomAndPOP2007-1-15 13:9:36
ericefmayo

posts: 11

Jan 18, 2007 1:04 PM ET    Quote  Report Abuse
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Rene,

I didn`t see your post until today.  I was going to give you a shameless plug for my business.  I am bringing a service used by nearly 8,000 Realtors in New England to other parts of the country, especially the Midwest, called One Call.  It is an integrated communication service or in basic terms we provide subscribers with 1 phone number that forwards calls to any phone, anywhere. The number even accepts faxes.  It comes with secure server access where you can listen and save voicemails or forward from there.  Faxes can be printed or emailed as well.

I know its not specifically what you were looking for in an Answering Service but its a great service that keeps clients in contact with you. I agree in looking for something other than voicemail - I really don`t like leaving messasges myself.  Only if I am truly unavailable to my clients get my voicemail. Maybe something to look at in the future...

Good Luck in growing your business!

ericefmayo2007-1-18 13:8:23
Jan 18, 2007 4:36 PM ET    Quote  Report Abuse
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Hands down, best we found was a placed called Intelligent Office. We went down and checked out their operation. Very well organized and extremely professional service. We looked at the one in Garden City, NY but they have offices around the country. We have a contact if you want to talk to someone specific. Good luck.

http://www.iogardencity.com/contact.html
http://www.intelligentoffice.com

 

MarcomAndPOP

posts: 14

Jan 18, 2007 5:33 PM ET    Quote  Report Abuse
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Thanks so much. If the MyAnswering.com people don`t work out, it`s so nice to have these other resources. You guys are great!
thall

posts: 17

Dec 09, 2007 9:52 AM ET    Quote  Report Abuse
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MarcomAndPOP,

How is MyAnwering.com working out for you?  I`ve considered using them too.

Thanks

Mrbusiness

posts: 92

Dec 17, 2007 6:43 PM ET    Quote  Report Abuse
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Thanks for the Great information.

:)



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aither

posts: 266

Dec 17, 2007 7:19 PM ET    Quote  Report Abuse
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I agree with Renee - CallRuby is what I would recommend, too.
katt33

posts: 484

Dec 21, 2007 3:40 PM ET    Quote  Report Abuse
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I think staying local is best in the beginning.  It is easier in terms of logistics because if you then decide you need an office, or even just a cubicle, it is easier rather than having to go  someplace else for that.
AGaskell

posts: 9

Jan 02, 2008 11:29 PM ET    Quote  Report Abuse
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I have used PatLive.com for quite a few different programs, and my husband has used it as well.  They are great!!
 
Anne : )
mattbiz

posts: 8

Jun 19, 2008 12:15 AM ET    Quote  Report Abuse
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If you`re on a budget or trying to save money you can use an internet voice mail service. I use 101voicemail and it costs a fraction of what a standard answering service would be. They give a free toll free number with unlimited usage.

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