Are your customers (callers) local?
My experience is that you will find the best service and features using a anwering service provider in your area. They are often easier to communicate with, and more flexible. Although take care to conisder other factors; How big will you gorw? Can they grow with you? How invloved would it be to move to another provider if I outgrow this one? What features that I am not using now, will I need in the future?
Plus, using a local provider you can actually visit the call centre. That can really help in fostering the relationship. They are the first people your customers will hear when they call your company.
Some things to consider!
I have a friend who sings the praises of 24-7 In Touch. I believe that they are in Ontario somewhere, but it shouldn`t make difference. Unfortunately I am not too familiar with the call centres in the US.
24-7 will also do live chat, so customers can contact your company instantly via the web.
Sorrry I couldn`t be of more help
I`m not sure if it will help, but here is a link to a call centre directory:
II think we will do some research on what will work the best for us.
Rene, I hope you find what you are looking for.
What is meant by your statement that you "...will do some research on what will work best for us."
Are you currently looking for an answering service as well? Or?