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All Natural Dog Biscuits - why do I get traffic but zero orders?

 
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Lenore

posts: 4

Jun 11, 2009 5:34 PM ET    Quote  Report Abuse
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First, thank you for taking the time to help me out.
 
Rocko`s Rewards, www.rockosrewards.com, is a labor of love for me.  My dream was to be able to leave the corporate world and work all day making biscuits with Rocko at my feet.
 
Started last year, entirely self funded, with 20+ years experience in business management, including start-ups, but limited experience in the internet marketing world.  I have my full legal structure, and was able to trademark my slogan "Delivered Fresh to Your Dog".  I have full production facilities.  My web site was built to my specifications by a local web group. 
 
My original concept was a subscription service, but I have since added single orders thinking the subscription idea might be scaring away customers.
 
I have received local press, and last November did some expensive email marketing, which I have since learned from some others was probably not on the up and up and a waste of my money.  I thought I would get more assistance from the web group in marketing expertise, but that did not materialize.  I do local advertising in publications targeted to pets.  If I look at my web site in Yahoo, my internet page ranking is 2/10.  If I search All Natural Dog Biscuits, I come up on the first page.  I also hand out samples - I live in a very pet-friendly and organic-emphasized community.
 
My day job that was funding this project went away, and now I am covering expenses with local sales that have a higher margin due to no shipping.  Still breaking even, but that`s about it.   My customers are extremely loyal, and many dogs that try my biscuits won`t eat anything else.
 
I have access to web site statistics (which are somewhat distorted and show pages loaded, not a simple counter for hits).  It appears that I get some traffic every day, but I never get any orders.
 
Since this project is so personal to me, I really don`t have the objectivity to assess my own flaws.  I`m ready to take the full truth, and hope that someone will be able to provide me some insight to get me kicked up and producing actual income.
 
Again, thank you for your time and opinions, they are greatly appreciated.
 
Lenore, Owner
Rocko, Quality Control Manager
 
 
 
 
Imortal

posts: 98

Jun 11, 2009 10:32 PM ET    Quote  Report Abuse
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Your page looks realy good but one thing that stands out to me is your Testimonials page.  These are not testimonials but a sale gimick.  If your going to have a testimonial page then you need true testimonials. You need info and feedback from the pet owners, not cute pictures that try to sell the product.
 
Another thing is your contact us tab.  One thing I hate is to click on a contact tab and not see a phone number or address. People want to know you realy are a person and not a scam to get there money.
 
Also what makes it so important for me to buy from you?  Why can`t I go down to Pet Smart or some other local company and buy my dog his treats from there.  You have to sell why your product is better for my pet.
 
Hope this helps some. Also remember, just like a real business it takes alot of time to build a true ecommerce store.
CraigL

posts: 9051

Jun 12, 2009 2:18 AM ET    Quote  Report Abuse
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Um...where`s the catalog of products? I really don`t care about Rocko or this and that. I see the All Natural, like the idea, and IMMEDIATELY want to go to a "Products" page! I want to see what you`ve got, see a picture of each treat, read about what goes into it, and see the price.

Testimonials are fine, but put them somewhere on their own page. All I care about is buying some simple treats for my dog. :-) I don`t need to know all the other stuff.

Under your "About Us" page, that`s where you can get into the details of your story, and why you make what you make. But without a central catalog of actual items, it`s not much of a site. Make sense?
Lenore

posts: 4

Jun 12, 2009 9:27 AM ET    Quote  Report Abuse
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Thanks for your input.  On the testimonials, my thought was you never know when you have the next LOLCAT, and I can make some changes to make it more relevant to purchasers.
 
Good point about the contact page, I will add that to the tab.
 
Thanks again.
Lenore

posts: 4

Jun 12, 2009 9:29 AM ET    Quote  Report Abuse
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Thank you for your input.  I went back and forth on calling the tab Place Orders or Products.  I can move a link up to the start of the home page and change the name on the tab. 
 
Thanks again, I appreciate your time.
asEZasABnC

posts: 64

Jun 12, 2009 8:33 PM ET    Quote  Report Abuse
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Are you confusing traffic with unique visitors?  The three keywords driving search engine (organic) traffic to your site are -  rockos dog, rocko`s dog, and rocko. 

I`d look at your keywords and ask how are your marketing them?  "Dog biscuits" is going up against some 816,000 hits for a niche market. 

I`d ask if you could change them and can you narrow in on an a less intense niche market?  Name a particular breed? Age range?





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nevadascul

posts: 651

Jun 12, 2009 10:19 PM ET    Quote  Report Abuse
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Try partnering with feed or pet supply stores in your target area. 

The owner of a new pet feed store in our area has also made very good use of vendor booths available at our fall festival, camber of commerce buiz expo and other similar events to advertise his pet food product lines.  He picked up a lot of loyal customers at these events by handing out samples and making suggestions on what would work well for someone`s particular pet.


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The older we get, the more excuses we make for not chasing after our dreams. But truth is, goals are attainable at any age.
nhgnikole

posts: 2660

Jun 14, 2009 12:37 PM ET    Quote  Report Abuse
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After going to your site (quickly), I have seen no call to action. Place orders? That`s an odd thing, most people wouldn`t click on that. The stuff on the front page? Blah blah blah blah blah blah I clicked off.

You need something that says SHOP NOW, like on the right here with piles of biscuits or some sort of pics. You have a very complicated cart system for so few products. I clicked on "All Natural Dog Biscuits" on the front page and it took me no where. Place order is equally confusing ... you`re basically going against the grain with your wording and your system that it would be confusing to a lot of people. What you need is "ADD TO CART [button]" not "Place order [link]". Making me sigup the second I click place order means I will never buy your product. There was another thread on here somewhere about signups and cart surprises ... basically I don`t know you from adam and I don`t want another account to have to remember. I just want to buy my product, give you my address, and get out.

Suggested path for users:
1) See product.
2) Options on the dropdown - single delivery or subscription service. (Single - price per box. Subscription - less price per box - SAVE 5% or whatever it is.)
3) Add to cart button.
4) Shopping cart, review order, submit.
5) Give you my info at checkout, option to join newsletter.
6) Pay and receive confirmation.

As for your traffic not generating sales, you need to dive in to your Google Analytics. "I have traffic" is not good enough. Where is your traffic going? Are they even making it to your product pages and the cart?
(PS your analytics code really should be at the bottom of the page, not the top.)

If you are looking for a quality marketing person for online and otherwise, try Michelle at 1stop Marketing (1stopmarketingsolutions.com). She is excellent with SEO, ad campaigns, generating traffic, etc. I know she has also worked with several companies in your same arena (dog products) so she probably has some good sources for that.
nhgnikole

posts: 2660

Jun 14, 2009 12:40 PM ET    Quote  Report Abuse
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I would also not underestimate offline advertising ... dog events, ValPack, putting a box of them for sale in dog boutiques/doggie daycares (a display box that they can buy at regular price but sell each individual biscuit at an upsell price), things like that.
Lenore

posts: 4

Jul 09, 2009 3:36 PM ET    Quote  Report Abuse
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I would like to thank everyone who took the time to look at my website and offer advice.  I believe the core of the issue is that this is a very personal endeavor (my love of my dog) and I have let that cloud the universal marketability. 
 
I look forward to not only utilizing your suggestions but also learning more from the startupnation community.
 
Thanks again
Lenore
Rocko`s Rewards
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