Forums: Discussions for entrepreneurs and small business.

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First, I hate the script font.  Do you know your market?  Your likely customer will be older parents or grandparents, and a script font is already difficult to read, let alone with AARP eyeballs.  Also, what font does the browser pick if the viewer doesn`t happen to have your script font installed in Windows?

"The music in your Life Event DVD will be of DVD quality".   Huh?  Don`t you mean "CD Quality"?    

Why list the FAQ titles if they aren`t links to bookmarks in the FAQs themselves?

In your FAQ`s I find it curiously juxtaposed that in one line you excoriate the customer that "YOU ARE NOT AUTHORIZED TO COPY, CHANGE OR RE-SELL THESE GRAPHICS WITHOUT WRITTEN PERMISSION FROM THE ARTIST." followed with your justification for doing exactly that with the music, quoting a non-existent "Fair Use Act".  Not only are you SHOUTING, but your tone is remarkably rude - typical of Wedding Photographers with a very high opinion of themselves.  Copying is going to happen.  No amount of threats, shouting or expensive technology will stop it, so get used to it.  I go so far as to provide tips to the customer for making copies of the DVDs that I sell, and use that as an opportunity to sell more discs.  Wow, it works.  My repeat sales are pretty strong.

I find the last two FAQ`s to be quite rude and very atypical of online businesses.  Not only do you expect the customer to verify compatibility with their DVD player, you don`t even guarantee your own work.  You expect them to know which model DVD player they have, or remove the equipment from their entertainment center to look at the back of the player, *then* compare it to thousands of players on videohelp.com?  Which is, first not an inclusive list and second, the site only reports the manufacturer`s specs and user reviews.  And you expect the player owner to know that their MPEG4 chipset is a NEC-uPD61177 or an LSI-DMN8602?  This site is *NOT* for the typical consumer`s use.

I have delivered hundreds of DVDs over the past five years, and I can count the number of "it won`t play" complaints that I`ve received on one hand.  And I guarantee my work.  If the DVD-R doesn`t work, I`ll send them a DVD+R.  That usually fixes the problem.  Only once have I issued a refund, and I let them keep the DVD to try it in someone else`s DVD player.  That is *my* definition of Customer Service.  Not your "take it or leave it" policy.  Sure, I lose money on these customers, but I get valuable information from them and leave them satisfied.

Your descriptions are simply too technical.  The customer doesn`t give a crap if you are delivering DVD-R, +R or any other DVD format.  They *just* want it to work.  All you offer are excuses why they may not work on top of a shoutout  of: "Again – WE DO NOT OFFER A CASH REFUND.".  (Quoted from your FAQs).

Last, as a customer, your "About Us" page is more about preaching your christianity than telling about your business and why anyone should do business with you.



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Steve Mann
Internet Videographer
MannMade Digital Video
My Email

Hi Laura,
IMO it`s an okay site, nothing really outstanding. It actually looks obsolete already. You`re in the imaging industry, so visual presentation must be very important to you, but it suffers on your site. Dark gamma, hard to read fonts, nothing that really attracts my attention. Your logo looks like it belongs to fantasy books about Hobbits or something like that.
Other that that it`s a pretty good site.