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Customer Service Tip # 1: Always Remember Their Names.
Make them feel important. Use their name a lot. Studies have shown that people love to hear the sound of their own name. Just make sure you don’t shorten it or use a version they may not like. If you just cannot remember their name, try writing it down.
Customer Service Tip # 2: Engage Them In Friendly Conversation.
When dealing with clients, it is not always about making a sale or talking up your company’s product or service. Get to know them a little bit. Ask about their family. Or perhaps a recent vacation (this can be tricky depending on how regular a client they are). Share information about yourself. The bottom line is you want them to feel at ease around you. Let your personality come out.
Customer Service Tip # 3: Attend To Their Needs. Immediately.
Always return a client’s calls promptly. When they email you, always reply right away. Would you wait for hours or even days for a reply if it was you on the other end? Sometimes it is not feasible to spend all your working day answering calls and emails, so perhaps you can get someone else in the office to help you (or outsource this to a reliable company).
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