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Archive for July, 2005

Who Calls Your Phone?

Joan Isabella’s recent post about answering your phone struck a chord with me. I remember how much we spent buying and servicing our ridiculous Lucent phone system back at my last company, and not even having a dial-by-name directory for all the cash we dropped on it. More importantly, though, the post reminded me of [...]

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Shedding light on an unforgettable impression

Following on the theme of our previous blog entry, you might get a kick out of this story. We’re focusing on an unforgettable impression someone made on us by going to lengths to do something nice (and smart). Maybe it’ll spark an idea for you in your business dealings… We recently went to a conference [...]

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Who Answers Your Phone?

I love it when a human being answers the phone. Over the past few weeks, I have had the pleasure of trying to telephone a list of 67 people. I’ve spoken to five of them. In the process I have encountered every imaginable type of answering system. Among them: – The automated voice gives you [...]

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Who’s On Your Superstar List?

I ended a recent blog with this statement: "I’ve got my superstar list. Who’s on yours?" A superstar list includes people that you’d love to have on your team in some capacity. They could become employees, partners, advisors or part-time consultants. I believe you should have a list of 12 that you constantly cultivate. Keep [...]

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Your family are your most important people

I have an exterminator who comes to my house to take care of pests. In the winter he plows snow. Paul has owned his pest extermination/snow removal business for 25 years. Every time he comes to spray or trap or dust or plow, I follow him around and ask questions. We talk about the technology [...]

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Taking Responsibility

Obvious? Maybe. For me though, it wasn’t clear until I’d screwed it up a few times: you have to take responsibility for everything that happens at your business. At times in the past, I’ve been in situations where our company was stumbling, and I *did not* do everything I could to bring it back on [...]

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