At $210 an hour, I`d expect more too.
I`d certainly agree that a lawyer is an extremely important member to have on your team of advisors. However, I`d grab some self-help legal books (anything from Nolo is high quality) before meeting with a lawyer.
I`ve generally found that spending $20 on a book and spending some time reading can help you to need need less face to face lawyer time. In other words, meeting with a lawyer is important, but do a little research ahead of time and you can shorten-up your meetings, and thus shrink your bill. (Same thing with taxes and your accountant).
I would agree, that`s not very good customer service. Piper Tax`s recommendation is a very good idea. The attorney might not be willing to answer you without a retainer. I guess I should have know, but when we used an Attorney for a trademark issue, we were charged for every email, time to read it, and time to respond to it! I was shocked, he seemed to read VERY SLOW!
Take my advice . . . I`ve counseled businesses for years and worked as a business banker for the nations top institutions. Spend sometime in Borders or Barnes and Noble with a good cup of coffee. Forget the lawyers/liars and go it alone. In the end, you will be more knowledgeable with more money in your pocket. Remember, unless you are in deep trouble with the law/divorce, you are better off doing the footwork. Trust me.
I am not an attorney, but I do not believe that getting a name trademarked or copyrighted at this stage is neccesary. It is not neccesary for distributing fliers. Definately do get a DBA, and a business license. You need to focus on getting your business going. If all goes well, than take the next steps. Trademarking is important when your name is important, branding etc